Frequently Asked Questions

Products

Where does your matcha come from?

Our matcha is sourced from Shizuoka, Japan, one of Japan's most renowned tea-growing regions.

What ingredients are used?

Our matcha contains 100% Japanese green tea powder with no additives, preservatives, or artificial coloring.

Is your matcha suitable for cafés and bakeries?

Yes. Our matcha is suitable for both professional and home use, including cafés, bakeries, restaurants, and beverage businesses.

What can I use this matcha for?

Our matcha can be used in lattes, baked goods, desserts, ice cream, smoothies, and various culinary applications.

How should I store matcha?

Store in a cool, dry place away from direct sunlight, heat, and moisture. After opening, keep the package tightly sealed and consume as soon as possible for the best flavor and freshness.

Orders

How can I place an order?

Simply add your desired products to the cart and proceed to checkout.

Can I modify or cancel my order after placing it?

Please contact us as soon as possible after placing your order. We will do our best to assist, but changes cannot be guaranteed once an order has been processed.

Do you offer bulk orders?

Yes. We welcome bulk and wholesale inquiries from cafés, bakeries, and businesses. Please contact us for more information.

Shipping

Where do you ship?

We currently ship within Malaysia.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location and courier service.

How much does shipping cost?

Shipping charges are calculated at checkout based on your delivery location and order weight.

What if I order a large quantity?

Orders of multiple cartons or bulk quantities may require additional shipping arrangements. We will contact customers directly if additional shipping charges apply.

Returns & Refunds

Can I return food products?

Due to the nature of food products, we generally do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect.

What should I do if my order arrives damaged?

Please contact us within 48 hours of receiving your order and provide photos of the damaged item and packaging. We will review the case and assist accordingly.

Contact

How can I contact you?

For any questions regarding products, orders, or wholesale inquiries, please contact us through our Contact Us page or email us directly.