Shipping policy

Shipping Information

We currently ship within Malaysia only.

Orders are typically processed within 1–3 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery times are as follows:

• West Malaysia: 1–5 business days

• East Malaysia: 3–7 business days

Please note that delivery times are estimates only and may vary due to courier delays, weather conditions, customs inspections, or other unforeseen circumstances.

Shipping Rates

Shipping charges are calculated at checkout based on the delivery address and order weight.

Any applicable shipping fees will be displayed before payment is completed.

Orders of multiple cartons or bulk quantities may require additional shipping arrangements. We will contact customers directly if additional shipping charges apply.

Order Tracking

Once your order has been shipped, a tracking number will be provided via email where available.

Delivery Issues

Please ensure that the shipping address provided at checkout is accurate and complete.

We are not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and assist in resolving it where possible.

Contact Us

If you have any questions regarding shipping, please contact us:

Jambatan Pelangi Sdn. Bhd.
Email: info@jpfoods.my
WhatsApp: +60 11-2924 7433