Refund policy

We strive to ensure that all products arrive in excellent condition.

Due to the nature of food products, we do not accept returns or exchanges for change of mind, incorrect orders, or personal preferences.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@jpfoods.my

To help us investigate the issue, please provide:

  • Your order number

  • Photos of the product received

  • Photos of the packaging (if applicable)

Once reviewed, we will offer a replacement or refund where appropriate.

Refunds

Approved refunds will be processed to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Non-Refundable Items

We do not offer refunds or exchanges for:

  • Change of mind

  • Incorrect product selection by the customer

  • Opened or partially consumed products

  • Products damaged due to improper storage after delivery

Contact Us

If you have any questions regarding your order, please contact us at:

Email: info@jpfoods.my